LAN Technology Policies and Procedures
Purpose of Policy
Technology & Innovation (T&I) endeavors to allow the smooth, uninterrupted operation of academic and administrative computer software which supports the central mission of the college. Increasing opportunities for sharing software and hardware departmentally or in 'virtual networks' must be coordinated with the operation and needs of the new campus network. The guidelines below are designed to reduce the likelihood of a system failure that would compromise all of our work and to provide for the best possible use of college resources.
Testing, Purchasing, & Installation Policy
Any computer systems or software intended for shared use on computer workstations residing on the campus network or which intend to utilize the campus network backbone as a carrier or will interface in any manner with the campus network must be evaluated and approved by T&I prior to purchase or distribution with regard to current T&I standards. Of greatest concern are those purchase or installation plans that involve devotion of large amounts of capital, broad distribution, or non-standard operating systems or protocols. These guidelines apply to all network purchases or installations, regardless of funding sources.
It is the intent of T&I to remove most, if not all, of the restrictions contained herein as a result of increased monitoring and testing, as well as the completion of the new campus network. Until that time, in order to facilitate testing of potential classroom and office applications at little risk to the network, faculty and staff may test demonstration software without prior approval of T&I. However, such testing should occur only during slow traffic periods on the campus network. Software which requires approval from T&I includes, but is not limited to, the following: software with high broadcast rates, high traffic, live audio or video; information push via the Web; back-ups over the network; software installations; multi-user games; traffic generators; or mass distributions. This testing may occur prior to 10 a.m. and after 5 p.m. on weekdays or anytime on weekends. If it is necessary that testing occur at other times, faculty and staff must request approval from T&I. T&I will monitor activity on the network and reserves the right to disconnect any device from the network if traffic generated from that address jeopardizes the performance of the network for all users.
T&I assumes responsibility for public labs. Departmental labs may be configured by a departmental LAN administrator in consultation with T&I.
When contemplating shared software and/or hardware, faculty and staff should consider the following steps:
- Collect information from T&I about the current campus-wide standards and direction for hardware, software, and networking. Consider that during a lengthy research phase (six months or more) technology or T&I direction may change significantly. Stay in regular contact with T&I during this phase to insure the best decision.
- Research and test potential products in conjunction with T&I.
- Submit Installation Plan to T&I, including server and PC configurations, a listing of all workstations involved, and identification of the installer.
- T&I will have five working days from receipt of proposal to determine whether proposed configuration is compatible with the campus network system. If T&I determines that there is a potential conflict, it may request a delay in purchase or installation for further evaluation.
- T&I may respond to a purchase/installation proposal in the following manner:
a) yes, with T&I support
b) yes, with no T&I support
c) yes, with T&I support, but with some conditions
d) yes, with no T&I support, but with some conditions
- With approval, the department proceeds with purchase using the Capital Projects Purchase protocol. Computer related purchases require T&I approval on the Capital Projects form.
- Installation is the responsibility of the individual department. The installation may be conducted by the individual department, outside contracted services, or T&I contract (T&I contracting is not always an option). The new software must not conflict with other existing configurations.
- Should T&I refuse approval to an academic department, that department may appeal to the Academic Computing Committee (ACC) for consideration. The ACC will simply determine whether the appeal has merit for consideration by the Joint Committee for Information Technology (JCIT). The ACC will not specifically support or oppose any appeal. The JCIT shall hear appeals and advise the President accordingly. All appeals shall be ruled on by the JCIT in no less than 30 days.
- Administrative departments may initially appeal to the LAN subcommittee of the JCIT which shall determine whether the appeal should be forwarded to the JCIT. Administrative appeals shall follow the same procedure outlined above once submitted to the JCIT.
- JCIT will monitor the frequency of appeals to insure that the College moves forward efficiently in LAN development.