This seems to be an infrequent problem that is solved by clearing your browsing history or using another browser. Waiting a few minutes and trying again sometimes solves the problem.
If you have questions about clearing your browsing history, or continue to get an error message, please call the Information Technology Services (ITS) Support Center at 704-894-2900.
For this year you should pull an employee benefits summary report (login required) from Inside Davidson to see your current elections. Next year SmartBen will have our history in it and you will be able to see all of your current elections in the system at open enrollment.
During directional enrollment, SmartBen will ask you a number of questions about you and your dependents and then make a suggestion as to which benefits you could elect. You can still alter the suggestions before electing your 2018 benefits. Traditional enrollment steps you through each benefit separately and you will need to click on each benefit that is available during this Open Enrollment and choose to elect or waive the benefit.
After you select healthcare the first thing you have to do is tell SmartBen on the right side of the screen whom you are covering (employee only, employee + spouse, etc.). Once you do that the program will show you the plans to choose from.
Click on white space anywhere outside the box, and the green “Continue” button will appear.
SmartBen stores both beneficiaries and dependents. If you would like your dependents to be your beneficiaries, you will need to add their information again to list those people as beneficiaries. You will not be required to do this again in future years.
When you first set up dependents you will see a box at the bottom that asks, “Would you like to create a beneficiary record?” If you click “yes” the information you enter for the dependent will be copied to a beneficiary record. If you do not click “yes,” you will need to set up the beneficiary separately. All of the information you enter this year will be in the system for next year.
SmartBen divides the annual IRS limit for your enrollment tier by the number of payrolls left in the year and will not let you specify more than that amount for your HSA contribution. If you want to set aside a larger amount of money than SmartBen is allowing, please email Rene Baker in Human Resources at email@example.com and she can adjust the amount for you.
When you complete the election process in SmartBen you will be taken to a screen that says at the top “Enrollment Confirmation for Your Name.” When you initial at the bottom of the screen and press “Enter” you will see a screen that says “Congratulations! You have successfully completed the enrollment process.” Just below that is a link that allows you to print your elections.
If you have finished your enrollment and just want to see your confirmation, log back in to SmartBen. You can " View Annual Enrollment Confirmation" under the My Benefits Tab (see below).
Finally, everyone who enrolls will also get an emailed confirmation of their elections on November 12. Please review that emailed confirmation carefully and let us know right away if you see any mistakes.
Some people have reported issues when using Safari to navigate to SmartBen. ITS has advised us that Chrome or Firefox browsers work better with SmartBen on a Mac.
If you are getting the reminder emails you either have not completed the process, or you have gone back in and opened the process up again. In either case, you need to go back into SmartBen, make sure all of the lights are turned from red to green, and put your initials on the bottom of the final screen. When you see your confirmation, and the chance to print the confirmation, your open enrollment is complete. This is the screen you will see when you have successfully enrolled:
We have a separate open enrollment for long-term care insurance each spring, so we did not include the information about that benefit in SmartBen. If you wish to apply for long-term care insurance, please watch for the open enrollment announcement in HR News in the spring.
If you had elected this benefit for 2017 you will continue to be enrolled in 2018. If you do not already have this benefit, to elect call 800-416-3624 and tell them the group ID is davidson and the access code is groupltc. Davidson cannot give you an estimate of premiums since price depends on your age and what level of coverage you elect.
If you had elected this benefit for 2017 you will continue to be enrolled in 2018. If you do not already have this benefit and wish to elect Cancer Coverage, go into SmartBen and click on the benefit. Print out the enrollment form on the right hand side of the screen. Complete that form and send it to Rene Baker, and she will submit it to Colonial. Colonial will let you know if you have been approved and, if so, HR will start payroll deductions.
If you have one or more of the above coverages you will get an email after open enrollment closes confirming your continued coverage in these benefit lines.