Wall Street Journal: Can Mary Tabb Mack ’84 Save Wells Fargo’s Consumer Banking?
Mary Mack ’84, the retail-banking chief of scandal-racked Wells Fargo, has arguably one of the hardest jobs in finance, writes the Wall Street Journal.
“I really want to make sure we get this right by our team members, investors, customers and other audiences. I want to make sure they understand the changes going forward,” Mack told the Journal.
The bank has set about the work of restoring trust among its customers and employees in the wake of revelations that bank employees opened accounts without customers’ authorization to meet sales goals.