IT Professional Services
The Technology & Innovation (T&I) Support Center is your resource for resolving issues and getting answers about tools and technology at Davidson.
We aim to respond to non-urgent issues within the same business day. Whether you need a password reset, your computer won’t start up, or the WiFi is out in your building, we’re here to help.
How to Get Support
There are many ways to receive support from T&I. To get support you can:
- Search the knowledge base for how-to articles
- Visit the T&I System Status Updates page for current reported outages
- Submit a request for help online or email ti@davidson.edu
- Call us at 704-894-2900
- Book an appointment
After Hours Support
For urgent issues after hours, please check for reported outages. If the issue hasn’t been reported, call us at 704-894-2900.
Available Training
T&I offers online, on site and custom training on a variety of topics in several formats. Can’t find the training you’re looking for? Contact us at ti@davidson.edu.
LinkedIn Learning
LinkedIn Learning (login required) is a library of free online courses you can access with your Davidson network account credentials.
Intro to Davidson Technology
As a new staff member, you’ll receive information about technology during New Employee Orientation. Supplementary self-guided training is available at LinkedIn Learning (login required).
Training & Workshops
Learn more about our current training and workshops—including training course descriptions and training schedules.
Student Consultants
Trained student consultants are part of the team that provides first-level support. If they are unable to resolve your issue, they’ll escalate it to the appropriate T&I staff member.
If you’re a student interested in joining our team, no experience is necessary. Visit Davidson’s student job portal, Handshake (login required) and search for “Student Technology Consultant.”
Specialized Department & Faculty Support
T&I provides specialized consulting and resources—people, tools, software/applications and equipment—to all departments.
Relationship Managers
Academic and administrative departments are assigned a T&I relationship manager who is knowledgeable about their business needs and can assist with navigating T&I. Whether you’re faculty member with a unique project or a staff member with a routine request, your relationship manager can help.
Project Management
Are you or your department ready to start an approved project? Whether you’re implementing a tried and true solution or something completely new, we’ll manage your project from beginning to end and ensure a plan is in place for ongoing support.
Departmental Application Support
T&I helps departments with their academic and administrative applications, including helping assess needs and possible software solutions, integrating cloud/software-as-a-service solutions to Davidson’s IT environment, or providing systems administration for approved on-premises applications.
Data Feeds & Reports
We provide data feeds and reports via data.davidson.edu (login required, VPN required for off-campus access) Need to share data between two systems or generate a custom report periodically?
Research Computing Support
T&I provides support for high-performance computing (HPC) clusters, web instructional/research tools like JupyterHub, and other initiatives around computer, storage and file transfer.
Request a Project
We define a project as a unique, temporary effort involving human, financial and/or material resources that starts, stops or significantly changes an IT-supported service, system or solution. Projects create documentable value for one or more Davidson business units, follow a plan appropriate to their complexity and produce desired deliverables and outcomes.
Audiovisual (AV) Support
Classrooms
T&I supports classroom and conference room AV, including Hance Auditorium and the Mary D.B.T. Semans Auditorium during business hours, Monday - Friday from 8 a.m.- 5 p.m.
Event Spaces
Tech Services, which is part of the College Union (not T&I), supports AV for live events both during the day and after-hours in specific campus event spaces.
Tech Services manages support for audio and video presentations in Union conference rooms, Lilly Gallery, Wall Atrium, Red Ventures Room, The Duke Performance Hall and Tyler-Tallman, and some outdoor events requiring sound amplification. Tech Services is a paid service that can be added to room reservations using EMS, the college’s event management system. To learn more about Tech Services support, please email techservices@davidson.edu or call 704-894-2146.