After Hours / Emergency Services
After Hours Registered Nurse
A Registered Nurse is on call to speak with students after hours Monday – Friday from 5:30 p.m. until 8:00 a.m. and 24 hours a day on Saturday and Sunday.
To speak with a nurse, call 704-894-2300, and press #1. If it is determined that a student needs to be seen by a healthcare provider during a time that the Center for Student Health and Well-Being is not open, the student will be referred to a community medical center or ER. If an appointment in the Center for Student Health and Well-Being needs to be made, the student will be instructed to call back during normal business hours between 8:00 a.m. and 5:30 p.m., Monday through Friday.
A counselor also remains on-call after hours. For severe cases and services outside the scope of those offered at the Center for Student Health and Well-Being, there are multiple hospitals and urgent care facilities nearby.
To speak to the nurse on-call:
- Call 704-894-2300 and press #1. This will connect you to the nurse on call.
- The call will be answered by an attendant who will obtain the necessary information for an RN to call you back.
- Sometimes the wait time will be longer if the call volume has been high. If you have not heard back within 30-45 minutes, please call back.
- The after hours number is only active when the Center for Student Health and Well-Being is closed. If you need to speak with someone during regular hours, call the main number, 704-894-2300.
- A nurse remains on-call during most breaks except for winter and summer break.
Urgent Health Needs After-Hours
If you have an obvious broken bone or laceration that needs stitches, you will be referred to a local urgent care facility or hospital. The nurse on-call can triage other injuries by phone and refer you to a local pharmacy where you can purchase crutches, ice packs, ace bandages, and other symptomatic treatments until you can see a Center for Student Health and Well-Being physician.
If you are in severe distress, such as an acute asthma attack or allergic reaction with breathing difficulty, you must be evaluated at a hospital and likely transported via medic. You should not wait for the on-call nurse, as such situations escalate quickly. Instead, call 911 or go to an emergency facility (see the list below).
After Hours Emergency Counseling Services
If you are experiencing a psychological emergency during regular center office hours (8:30 a.m. - 5 p.m., Monday - Friday) a staff member at the center will see you that same day. If you experience an emergency after 5 p.m. on a weekday or over the weekend, you can reach the center’s emergency/crisis line by dialing 704-894-2300. The emergency line is not active during winter break or summer break.
Any member of the college community, including family members of students, can call the counselor to address a student psychological emergency. Calls are fully confidential, as with all counseling services, with exceptions made only in the case of imminent harm or as required by law.
For reference, crises would include:
- thoughts about harming or killing yourself
- thoughts about harming another person
- recent assault or abuse
- concern about your own safety
- hallucinations or mania
- recent death of a loved one or other significant loss
- witnessing or experiencing a traumatic event
Other crisis/emergency resources available:
National Suicide Prevention Lifeline
Hope Line Network
HopeLine - North Carolina
CALL OR TEXT
919-231-4525 or 877-235-4525
Mecklenburg County Mobile Crisis Team
Hospitals & Urgent Care Facilities
If you are in severe distress, have an obvious broken bone or laceration that needs stitches, or require services outside of those that the Center for Student Health and Well-Being provides, you will need to go to a local hospital or urgent care facility. Below is a list of facilities, their addresses and phone numbers.
Novant Health Huntersville Medical Center
10030 Gilead Road, Huntersville (off I-77 at Exit 23)
Lake Norman Regional Medical Center
171 Fairview Road, Mooresville (off I-77 at Exit 33)
Carolinas Medical Center (CMC)
1000 Blythe Boulevard, Charlotte
Urgent Care Facilities
Carolinas HealthCare Urgent Care
12905 Rosedale Hill Avenue, Huntersville (off I-77 at Exit 23)
Hours: 8 am - 8 pm daily
CMC-(Atrium) Huntersville 24-hour Emergency Department
16455 Statesville Road, Huntersville (off I-77 at Exit 25)
Lake Norman Urgent Care
125 Days Inn Drive, Mooresville (off I-77 at Exit 36)
Hours: 8 am - 8 pm Monday-Friday; 9 am - 5 pm Saturday and Sunday
OrthoCarolina Orthopedic Urgent Care (2 locations)
Uptown: 2001 Randolph Road, Charlotte
Hours: 9 am - 4 pm Monday - Friday
University: 9848 N. Tryon Street, Suite 100, Charlotte
Hours: 5:30-9 p.m. Monday - Friday; 10 a.m. - 2 p.m. Saturday and Sunday
Additional Local Care
Davidson Family Medicine
104 Knox Court, Suite 100, Davidson (Located behind the Soda Shoppe)
Hours: 8 am - 7 pm Monday-Friday; 8:00 am - 2:00 pm Saturday (closed on Sunday)
Atrium Health Davidson Clinic
705 Griffith St., Suite 100, Davidson
Hours: 7 a.m. - 5 p.m. Monday-Friday